Return & Exchange Policy
Sonata Dancewear exercises a company-wide final sale policy. We enforce a strict no returns policy across all products.
Exchanges for Online Purchases
Exchanges are only allowed for IN-STOCK products.
- Products must be exchanged within 14 days upon receiving your orders.
- Exchange request can be submitted through your online account under "My Orders" after order status has been updated to "Delivered".
- Note: Request subject to approval, all request must be accompanied by the following for prompt processing:
- Photo for items with manufacturing defects.
- Detailed explanation of the issue with your order.
- Submitted requests will be attended to within 5 working days.
- We only receive return items of confirmed request at the following location:
Attn: ONLINE EXCHANGE
Sonata Dancewear International Headquarters
25 Kaki Bukit Crescent #02-00 Singapore 416256
Please DO NOT ship any items back to us before receiving a confirmation. All items are your responsibility until they reach us. Therefore we encourage you to use a trackable shipping service. Please also ensure your shipment is securely packed to prevent any damage to the items.
Please note that exchanges are NOT ALLOWED for items that fall under the following conditions:
- MADE-TO-ORDER items
- For hygiene purposes, footundeez, half soles, undergarments and hosiery (tights, socks etc.) are also non-exchangeable.
Exchanges for Store Purchases
Exchange policies are found on your receipt. Please check with your local store on their policy.
If you have any questions about our exchange policy, please send us a message with your queries and we will get back to you as soon as we can.