Shoes FAQ



Where can I purchase the shoes from the Blowout Sale?

  • The Shoes Blowout Sale is only available online at www.sonatadancewear.com

Can I try on the shoes?

  • Unfortunately, the shoes not available for trying/fitting. You may book a Virtual Advisory Appointment, or only buy if you are certain of your size (e.g. you have worn the same model and size before). 

Can I come to your warehouse to try on the shoe?

  • No. You may book a Virtual Advisory Appointment, or only buy if you are certain of your size (e.g. you have worn the same model and size before).

Are shoes with slight discolouration considered a defect?

  • There are some items that have slight discolouration due to long storage, but the products are not defective and perfectly functional. The models that have slight discolouration will be indicated in the product description.

Are the Blowout Sale shoes available in the Funan Flagship Store?

  • No, they are not available in the Funan Flagship Store. This is an online exclusive sale.

Are other shoes in the retail store shoes on sale?

  • No. The sale is only limited to the models listed online.

Do you have other models/sizes?

  • No. All the sizes and models included in the Blowout Sale are already listed online. If you do not see a size that you are looking for, it is out of stock/not available.

Can I exchange or return the product?

  • No exchanges and returns, all sales items are final.

How much is shipping/delivery?

  • Our shipping policy remains the same as our online store shipping policy. Free delivery within Singapore for purchases $50 and more. International shipping will be calculated at the checkout page after you have keyed in your mailing address.

Can I pick up in-store/from your warehouse?

  • No.

What is a Blowout Sale Virtual Advisory appointment?

  • It's a virtual appointment specifically for seeking advice regarding the shoes available for the Blowout Sale. It is done via Instagram video call, strictly by appointment. More details can be found on our Instagram page @sonatavirtualstore.

Where can I book a Blowout Sale Virtual Advisory appointment?

  • You may book a Virtual Advisory appointment here.

Can I purchase via Virtual Advisory appointment at Sonata Virtual Store?

  • The Virtual Advisory is only for seeking advice, all purchases have to be made through www.sonatadancewear.com

It's my first pair of pointe shoes, can I book a Virtual Advisory?

  • We do not encourage, because it is important to get professionally fitted especially for the very first pair. This is for the dancer's safety. You may book a Pointe Shoe Fitting appointment and get fitted at our Funan Flagship Store, where there is a wider range of shoes and accessories to help you fit a good fit.

Don’t see your question listed here? Drop us a message and we will get back to you as soon as we can!